Shipping policy
SHIPPING POLICY
Thank you for shopping with AYNU Knitwear. We aim to process and deliver your order safely and efficiently.
Order Processing
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume, customization, printing, embroidery, or other personalized requirements.
Shipping Rates
Italy
Standard Shipping: €7.00
Free Standard Shipping on orders of €55.00 or more.
European Union
Standard International Shipping: €14.99
Free Standard Shipping on orders of €100.00 or more.
International
Standard International Shipping: €19.99
Free Standard Shipping on orders of €150.00 or more.
Available shipping methods and final shipping charges will be displayed at checkout based on the delivery destination and order eligibility.
Estimated Delivery
Standard delivery is generally estimated at 3–5 business days after the order has been processed and dispatched. Delivery times are estimates and may vary due to the destination, carrier operations, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.
Custom and Personalized Orders
Custom-made, personalized, printed, embroidered, or otherwise customized products may require additional production time before shipment. Where applicable, estimated production or delivery information will be communicated to the customer.
International Orders, Customs and Duties
For orders delivered outside the European Union, customs duties, import taxes, clearance fees, or other local charges may apply. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are determined by the destination country's authorities.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information. Please contact us as soon as possible if you notice an error in your delivery details. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Delivery Issues
If your order arrives damaged, incorrect, or you experience a delivery problem, please contact us with your order details so that we can investigate the issue.
Contact
For questions regarding shipping or delivery, contact:
AYNU KNITWEAR SRLS
Via Lussinpiccolo 30, 30174 Venezia (VE), Italy
Email: customerservice@aynuknitwear.com
Phone: +39 328 566 0303